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Privacy Policy

We are committed to protecting and respecting the rights of all individuals whose personal data is processed by Shepparton Pokies Casino. This Privacy Policy outlines how we collect, use, store, and share your information when you register for an account with us, use our online platform, or communicate with us.

1. Personal Data Collected

When you create an account with us, we may ask for personal data such as:

  • Name
  • Email address
  • Date of birth (to comply with age restrictions)
  • Login credentials (username and password)

Additionally, when you use our online platform, we collect device and browser information to improve user experience and provide more tailored content. This may include:

  • Device type (desktop or mobile)
  • Browser type and version
  • Operating system

We also use cookies and other tracking technologies to monitor your interactions with the site and customize future experiences.

2. Account Registration Information

When you register for an account, we process your personal data in order to provide our services and comply with relevant laws and regulations. This may include:

  • Verifying age restrictions
  • Conducting KYC (Know Your Customer) checks

We also store your login credentials securely on our servers.

3. Device and Browser Information

We collect device and browser information to improve user experience, identify technical issues, and provide more tailored content. We may use this data to:

  • Customize the platform for better performance
  • Improve user interface and overall usability
  • Conduct market research

This type of data is typically anonymised or aggregated before analysis.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies (e.g., pixels) on our website to monitor your interactions with the site, including:

  • Navigation history
  • Search queries
  • Time spent on pages

These tools also help us remember login credentials for faster access in future sessions. We may share this data with third-party services to improve marketing efforts.

5. Communication Preferences

We allow you to control communication preferences through your account settings or by contacting our support team directly. This includes:

  • Email notifications
  • Marketing opt-ins (e.g., promotions, loyalty programs)
  • Push notifications

You can manage these preferences at any time, and we will respect your wishes regarding data usage.

6. Data Storage and Retention

We store personal data securely on our servers for as long as necessary to provide services and comply with laws and regulations. This may include:

  • Account registration information
  • Usage analytics (with anonymised or aggregated data)

Once you close your account, we delete all personally identifiable information within a reasonable timeframe.

7. Security and Account Protection

We implement robust security measures to safeguard user accounts and protect against unauthorized access. These measures include:

  • Strong encryption for login credentials
  • Regular system updates to prevent vulnerabilities

You are responsible for maintaining the confidentiality of your username and password.

8. User Rights Regarding Personal Data

As a data subject, you have several rights regarding your personal information, including:

  • Accessing data held about you (subject to applicable restrictions)
  • Correcting or updating your personal details
  • Deleting your account with us

Please note that we may retain some data for internal auditing and compliance purposes.

9. Compliance with Applicable Privacy Regulations

We comply with relevant privacy regulations and guidelines, including:

  • General Data Protection Regulation (GDPR) of the European Union
  • Australian Privacy Act 1988
  • Other international laws governing personal data protection

Where applicable, we use industry-standard encryption protocols to safeguard user information.

10. Responsible Handling of User Information

We only process your personal data for legitimate purposes related to our services and comply with all relevant privacy regulations. We ensure that all third-party vendors share similar security standards.

11. Age Restrictions and Minor Protection

Our platform is intended for users aged 18 years or above, as per applicable laws and age restrictions. We reserve the right to request identification from minors who attempt to register accounts.

12. Compliance with Applicable Privacy Regulations

We comply with relevant privacy regulations and guidelines, including:

  • General Data Protection Regulation (GDPR) of the European Union
  • Australian Privacy Act 1988

Where applicable, we use industry-standard encryption protocols to safeguard user information.

13. Platform Monitoring for Security and Fraud Prevention

To maintain a secure environment, our platform includes technical measures such as session management, login protection, and automated system checks to prevent potential breaches or data misuse.

This is an ongoing process aimed at protecting the integrity of all user accounts.

By registering with us and using our online services, you acknowledge that we collect, use, store, and share your personal information as outlined above. If there's anything you'd like more information on, please contact our support team for further assistance.