At Shepparton Pokies Casino, we value our players and strive to provide the best possible experience. If you have any questions or concerns about your account, gameplay, or anything else related to our casino, please don't hesitate to reach out.
We are available 24 hours a day, 7 days a week, through multiple channels to ensure that you get the assistance you need whenever and however suits you best. Our support team is multilingual, so we can communicate with you in English, German, French, or Spanish.
For immediate assistance with your queries, please use our live chat feature available on all pages of our website. You can initiate a chat session by clicking the "Support" button at the bottom right corner of any page and selecting the topic that best describes your inquiry. Our live support agents are always ready to help.
If you prefer communicating through email, please send an email with your question or concern clearly stated in the subject line and body of the message. We respond to all emails within a reasonable timeframe, but we cannot provide instant resolutions.
Before reaching out for assistance, please visit our comprehensive help centre available through the "Support" section on our website. It contains detailed information about how our casino works, technical requirements for gameplay, and answers to frequently asked questions regarding deposits, withdrawals, bonuses, and more.
If you or someone you know is struggling with problem gambling, please do not hesitate to reach out to us via any of the support channels mentioned above. We can provide assistance with setting deposit limits, self-exclusion, time-outs, or other measures that help you maintain a healthy relationship with our casino.
For technical issues related to gameplay or website functionality, please contact us through live chat or email as described above. For more serious matters such as complaints regarding the fairness of games, account balance discrepancies, or similar concerns, we have established procedures for escalating your case to our senior support team.
While we strive to respond promptly to all inquiries, please note that response times may vary depending on the complexity of your question or issue. We are committed to resolving each query as efficiently as possible while maintaining a high level of quality in our assistance. Our services are accessible through both mobile devices and desktops, ensuring you can reach out for support anywhere at any time.
We want to ensure that all communication with us is secure and easy to understand. If you have a preferred method of contact or language preference, please let us know by contacting our support team via live chat or email.
Important Contacts
For responsible gambling assistance outside business hours, you can contact the following:
If none of these contacts meet your needs or if there is an urgent matter that requires attention outside our standard support hours, please do not hesitate to reach out through any means you feel most comfortable with.
